How Digital Vehicle Inspection Software Saves Time and Boosts Productivity

Inspecting vehicles in the old-fashioned way, such as with paper forms, could be more efficient. Digital vehicle inspections are critical for any shop looking to upgrade its customer experience. Customers are more likely to approve repair work when they can see photos and videos of their cars. This allows them to be confident in your pricing and recommendations.

Saves Time on Paperwork

With a digital vehicle inspection software, there’s no need to keep track of physical paperwork. Instead, your inspection information can be instantly recorded on a mobile tablet. This allows you to eliminate all the hassles that come with scribbling on paper and helps your employees return to work more quickly. Using a tablet, your technicians can easily record their findings and recommendations on a multi-point vehicle inspection. They can easily type their notes, add photos, or even record videos of any damage or areas of concern. This helps build customer trust and loyalty as they can see the problems that must be addressed. Digital vehicle inspection software also helps to speed up the estimating process. 

Saves Time on Scheduling

When technicians use digital vehicle inspection software, they can immediately share their inspection findings with customers. This helps to improve communication, build trust, and sell more services. Your shop can create well-organized and easy inspections for your techs using digital vehicle inspection software. Then, you can also tie those inspections to different repair order types, such as bodywork, engine, and transmission. This will make it easier for your service advisors to write estimates of the technician’s inspection findings. To add a conclusion, your technicians can type in their descriptions or select from a list of pre-defined terms for consistency. Then, they can click a picture or video icon to attach it to the finding. If they are on a phone or tablet, this will automatically ask them to permit it to access their camera. If they are on a desktop, this will prompt them to browse the file. Then, if the customer is interested in the recommendation, they can approve it. This way, the customer doesn’t have to wait around the shop while their car is on the lift, and the mechanics can move on to the next vehicles sooner. This process also breaks down the distrust that many drivers have about mechanics. When they see a picture of a dirty air filter or a video of a broken part, they will be more likely to trust your recommendations.

Saves Time on Reporting

Unlike paper inspections, digital vehicle inspections operate solely within a software platform and can be completed on a mobile device. This makes them more useful than their paper ancestors as they can be saved, retrieved and shared instantly. It also allows technicians and service advisors to communicate more effectively with the help of photos, videos, scan data and TSBs. The powerful analytics dashboard on DVI software helps technicians identify issues quickly, saving them time and effort. It also makes it easy to create and send a vehicle inspection report in multiple formats, including PDFs, emails and text messages. Automatic sharing can also be set up so that the right people will receive an announcement as soon as it is complete, reducing the need for manual data entry. Digital inspections are the key to a more transparent process that builds trust between shops and customers. Attaching images and videos allows technicians to demonstrate why certain repairs are necessary, breaking down the myths around car mechanics. This transparency is crucial to building customer trust, which leads to better repair approval rates and a more productive shop. The inspections can then be sent to the customer, via email or text, with custom photos and videos, notes and an Inspection Checklist highlighting their recommendations. This way, they can confidently make informed decisions on repairs and maintenance without returning to the shop to approve or decline work.

Saves Time on Communication

Digital vehicle inspections operate solely on software and can be conducted using a tablet, laptop, or even your customer’s smartphone. Unlike traditional paper inspections that pile up, digital ones are easy to read and can be emailed to the customer with just a click of a button. This saves time on communication between technicians and service advisors, which leads to faster estimates and more accurate work. Digital inspections allow you to easily share notes, photos, and videos with your customers. This helps them understand the why behind your recommendations and builds trust in your shop. This also supports your efforts to increase average repair orders (ARO) by giving the customer more visibility into what needs immediate attention and what can wait.

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